Free shipping & Returns
Free Shipping on Orders Over 250$ Amount (US customers only)
We want to make sure that our customers are completely satisfied with their purchase. Therefore, we offer a flexible and easy-to-understand return policy for all clothing items purchased from our brand.
Our Return Policy:
1. Returns will be accepted within 15 days of the delivery date.
2. Clothing items must be unworn, unwashed, and in their original condition with all tags attached.
3. We do not accept returns on swimwear, underwear, or accessories.
4. If you received a damaged or defective item, please contact our customer service team within 48 hours of receiving the product to arrange for a replacement or refund.
5. All US returns are FREE. We do not provide a return label for worldwide orders.
Please email us via nagaya.cloth@gmail.com with your order number and the item you would like to return for your return label. Please state your reason and the item/items you wish to start a return for a faster response and process.
6. Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
We understand that sometimes things just don't work out, so we want to make it as easy as possible for our customers to return their clothing items. We do not exchange items. If you have any questions about our return policy, please don't hesitate to contact us at our e-mail: nagaya.cloth@gmail.com.